Rule Actions (for Reviews)

The following actions are supported by Sparrow Intel's rule engine for Review rules:


Auto-Respond (with Template)*: Automatically replies to the review with one of the message templates provided, selected at random.


Auto-Respond (with Chirp AI)*: Automatically replies to the review with our Chirp AI engine, generating a unique review reply to each review, considering the context of the guest stay.


Star: Star the review in Sparrow


Mark for Removal: Mark the review for removal from the OTA in Sparrow


Email: Send an email to the provided email address


Create Task: Create a task in your PMS for the review


Send Message: Schedule a message to be sent to the guest using one of the message templates provided, selected at random.


Should Review Guest*: Specify whether your guest should be reviewed via one of the templates selected in your PMS


* = supported only for Guesty users

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