Review Removal Status Tracking

Sparrow Intel allows you and your team to track the process of review removal with the OTAs. Over time, our machine learning algorithm will also start recommending reviews for removal based on our customers' success rates, which we monitor throughout this process.


Here are the steps to follow:

  1. Identify the review you want to remove and click "Mark For Removal."

  1. Your team then contacts the OTA to present a case for removing the review.

(For reference, see here for more on Airbnb's Reviews Policy: https://www.airbnb.com/help/article/2673)

  1. Select "Submitted for Removal."

  1. Once the OTA responds, select "Mark as Removed" or "Removal Declined" based on their decision.


Sparrow Intel will keep track of the reviews that are successfully removed or declined.


Additionally, throughout the process, you and your team can use the review inbox filtering functionality to track reviews by the stages of removal.

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