Overview

Open the Review Inbox (or click Reviews in the left navigation). This lesson walks you around the screen so the rest of the curriculum has somewhere to land.

💡 Open the portal in a second tab while you read this. Everything below references things you'll see live.

The inbox layout

Open Reviews and you're looking at the review inbox. The main area is the list of reviews. A collapsible Filters panel slides in from the right when you click the funnel icon in the toolbar.

The list is where you live. The filters panel is how you slice it.

📌 The review detail — the full body, sentiment breakdown, opinions, issues, and reply composer — doesn't live on this screen. You get there by either clicking a row (expands inline so you can read the full review text and act on it without leaving the list) or clicking the Analyze button (opens the full detail page at /reviews/[id]). The next lesson, Anatomy of a Review, walks through what's on that page.

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The list loads 25 reviews at a time. Scroll to the bottom and click Load more for the next 25. Filters and search apply across your entire history, not just what's loaded.

Filtering and finding reviews

The filter panel narrows what's shown in the list. Common filters:

• Date range — when the review was posted, or when the stay happened

• OTA / Channel — Airbnb, Booking.com, Vrbo, Expedia, Google, etc.

• Property / Property Group — limit to a specific property or a group you've defined

• Sentiment — Positive, Negative, Neutral, Mixed

• Star rating — exact rating or a band (e.g., 1–3 stars)

• Cleanliness rating — for OTAs that report it separately

• Reply status — Awaiting reply, Replied, No reply needed

• Starred — flagged by your team for follow-up

• Marked for removal — anywhere in the removal workflow

• Has cleaning issues / Has maintenance issues — Chirp AI detected an operational issue

• Canceled — was the reservation canceled

• Archived — has the review been archived

Filters stack. "Airbnb + 1–3 stars + last 30 days + has maintenance issues" is a perfectly normal triage view.

You can also save a filter combination as a named view from the dots menu in the filters panel header (and re-apply it later from the same menu). Useful for the views your team uses every day.

There's also a search box at the top of the list. It searches the body of every review, so a guest's last name or a phrase like "broken AC" will both work.

💡For organizations with high review volume, we recommend keeping a default filter on "Reply status: Awaiting reply" so the list shows what actually needs your attention rather than every review you've ever received.

Reading the review list

Each row in the list packs in a lot of signal. From left to right you'll typically see:

• OTA badge — Airbnb, Google, etc.

• Guest first name and a short preview of the review body

• Property alias — which listing this review is about

• Star rating — color-coded

• Sentiment chip — green / yellow / red / grey

• Reply status — "Awaiting reply," "Replied," etc.

• Star — team-visible flag for follow-up

• Timestamp — relative time of when the review posted

Hovering over any row shows quick actions (star, archive, snooze, mark for removal).

Try it

1. Open Reviews

2. Open the Filters panel (funnel icon) and set Reply status: Awaiting reply and Sentiment: Negative

3. Close the panel — the list now shows only what you filtered for

4. Click the most recent review row to expand it inline; read the full review text

5. Click Analyze to open the detail page; note the sentiment breakdown, opinions, and any cleaning or maintenance issues Chirp AI surfaced

6. Use the back button to return to the inbox

That's the loop you'll repeat hundreds of times. Everything else is detail.

Up next

Anatomy of a Review — now that you can find reviews, let's break down what's actually inside one.