Feedback Demo

🌟 Introducing our newest feature, Feedback. With Feedback, you can ask your guests for reviews at any time – before, during, or after their stay. Our advanced request engine enables you to fully customize the requested fields and automate who receives review requests and when they receive them.

When a guest submits their feedback, it will appear immediately in Sparrow's unified review inbox, providing hosts with real-time insight into the ratings and comments a guest may provide before they leave a public review for your listing

In addition, if a guest leaves 5-star feedback after check-out, Sparrow will automatically copy the guest's comments and direct them to the OTA to leave the same 5-star review. Sparrow will notify the host if feedback is negative without redirecting the guest.

Watch our video demo below:

NEW AS OF FEBRUARY 2025:

You now have the option to choose to send feedback requests via email!

For PMS that support messaging, you have the option to send feedback requests via OTA message OR email.

For PMS that do not support messaging, you now have access to feedback requests via email.

Your company logo and brand color settings apply to emailed feedback requests as well!

You can click here to learn how to customize your feedback requests.

See example branded feedback request email below: