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Enhancing Chirp AI

Feature Request

It would be incredibly valuable if we could feed Chirp AI with feedback on responses, allowing it to learn how we communicate as a brand - picking up on our tone of voice and style of interaction.

Plan

Chirp AI will learn each account's review reply style from the replies the team posts and from how the team edits Chirp AI's drafts.

  • Save every Chirp AI draft. Keep Chirp AI's original draft on each review reply, so it can be compared with the reply the team actually posts. This ships first, because learning needs a few weeks of drafts to compare.

  • Learn the account's style. Every week, summarize the account's style from its posted replies and from what the team changes in Chirp AI's drafts: tone, length, phrases the team adds, and phrases it always removes.

  • Write in that style. New review replies follow the learned style. Custom review reply guidelines win where the two conflict.

  • Keep it visible. Show the learned style in Review Reply Settings, with a switch to turn it off.

Acceptance criteria

  • Over time, more Chirp AI drafts are posted as written, and edits to the rest get smaller.

  • Each account can see its learned style and turn it off.

Posted by Becky McAleer ·
Status: In Progress1 comment

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Comments1

  • Chad McGuire (Sparrow Intel)

    Team•

    Nov 4

    First step is live

    Chirp AI now keeps its original draft of every review reply it writes, so it can be compared with the reply your team actually posts. Those comparisons are what Chirp AI will learn your style from.

    Once a few weeks of drafts have built up, we'll start on the next step: learning each account's reply style and showing it in Review Settings, with a switch to turn it off.