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Send message rule action scheduled relative to the trigger

Feature Request

Add a variant of the send message rule action that schedules the message for a set time after the rule's trigger (for example, when a review or a new post in Conversations comes in), rather than a set time after checkout.

Example: If a guest leaves 5-star internal feedback through a feedback request, send them a message 2 days later asking them to leave a public review if they have not already.

Note: For cases like this, the "has not already reviewed" check needs to run when the message is due to send, not when the rule triggers, so guests who review during the delay are skipped.

Posted by Chad McGuire (Sparrow Intel) ·
Status: Completed1 comment

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Comments1

  • Chad McGuire (Sparrow Intel)

    Team•

    Nov 4

    Send Message (After Delay) is live

    Review, review prediction and conversation rules now have a Send Message (After Delay) action. It sends one of your message templates a set number of hours after the rule fires. Set the delay in Hours to Wait (at least 1 hour).

    • Skip if the guest already left a review: the check runs when the rule fires and again when the message is due, so a guest who reviews during the delay doesn't get the message.

    • The original action is now called Send Message (After Check-Out). It works exactly as before, and your existing rules are unchanged.

    For full details, see Rule Actions for Reviews and Rule Actions for Predictions.