How to Stop a Scheduled Message / Stop Specific Guest From Receiving a Review Request

Written By Chad McGuire (Sparrow Intel)

Sometimes a guest may show positive sentiment in review predictions but still be someone you do not want to message. This guide walks through how to prevent a specific guest from receiving an automatically scheduled review request.

When This Applies

  • The guest shows positive sentiment in review predictions

  • You have a rule enabled that automatically sends review requests

  • You want to exclude one specific guest without changing the rule itself

Step-by-Step Instructions

  1. Go to the Rules tab

    • Navigate to the Rules section in your dashboard.

  2. Open scheduled messages

    • Click View Scheduled Messages:

    • This shows all messages that have been queued by your rules but have not yet been sent.

  3. Find the guest

    • Locate the guest you want to exclude from receiving the message.

  4. Preview the message (optional)

    • You can preview the scheduled message to confirm it is the one you want to cancel.

  5. Cancel the scheduled message

    • Click Cancel Scheduled Message for that guest.

    • Confirm the cancellation when prompted.

What Happens Next

  • The scheduled message is permanently canceled.

  • The guest will not receive the review request.

  • Your automation rules remain active for all other guests.

Helpful Notes

  • This does not affect future stays or other guests.

  • You can repeat this process anytime before a scheduled message is sent.

  • This is the best approach when you want manual control without disabling automation.