Rule Actions (for Reviews)

Review rules are automations that trigger when you receive a review. Below are the different actions that can be triggered based on your set rule conditions.

The following actions are supported by Sparrow Intel's rule engine for Review rules:

• Auto-Respond (with Template)*: Automatically replies to the review with one of the message templates provided, selected at random.
• Auto-Respond (with Chirp AI)*: Automatically replies to the review with our Chirp AI engine, generating a unique review reply to each review, considering the context of the guest stay.
• Star: Star the review in Sparrow
• Mark for Removal: Mark the review for removal from the OTA in Sparrow
• Email: Send an email to the provided email address
• Create Task: Create a task in your PMS for the review
• Send Message (After Check-Out): Schedule a message to be sent to the guest a set number of hours after check-out, using one of the message templates provided, selected at random.
• Send Message (After Delay): Schedule a message to be sent to the guest a set number of hours (at least 1) after the rule runs, using one of the message templates provided, selected at random.
• Should Review Guest**: Specify whether your guest should be reviewed via one of the templates selected in your PMS

* = limited OTA support for Hostaway users

** = for Guesty users only