Rule Conditions (for Reviews)

Review rules are automations that trigger when you receive a review. Below are the different conditions you can use, or combine, to create your review rules.

The following conditions are supported by Sparrow Intel's rule engine for Review rules:

• Overall Rating: Allows you to specify an operator (equals, less than, or greater than) and a overall review rating (normalized out of 10) to trigger the rule.

• Cleanliness Rating: Allows you to specify an operator (equals, less than, or greater than) and a cleanliness review rating (normalized out of 10) to trigger the rule.

• Sentiment: Allows you to specify Positive, Negative, or Neutral sentiment of the review text to trigger the rule.

• Contains Word(s): Allows you to specify a word or phrase. If this word or phrase is contained in the review text, the rule will be triggered.

• Property: Allows you to specify a property to run the given rule on.

• Property Group: Allows you to specify a property group to run the given rule on.

• OTA: Allows you to specify a review source (online travel agencies such as Airbnb, etc.) to run the rule on.

• Has Cleaning Issues: Triggers the rule if Sparrow's Chirp AI discovers any cleaning issues in the review or private feedback.

• Has Maintenance Issues: Triggers the rule if Sparrow's Chirp AI discovers any maintenance issues in the review or private feedback.

Note: If you do not scope a rule to a specific property or property group, it will apply to all of your properties. Property and property group are just two of several possible “conditions” in our rules engine.