Superusers: One Login for Multiple Accounts

If you work across more than one Sparrow Intel account, a superuser lets you move between those accounts with a single login — no signing out, no second password, no separate browser profile.

Who superusers are for

Property managers running more than one PMS instance. If your business is split across multiple PMS accounts — by region, by brand, or by entity — each one connects to its own Sparrow Intel account. A superuser lets one person work across all of them.

Revenue managers and co-hosts. If you manage revenue or guest experience on behalf of several clients, each client has their own Sparrow Intel account. Rather than juggling a login per client, you get one login that reaches every account you're responsible for.

Superuser vs. Owner vs. Team Member

These answer two different questions, and they work independently of each other.

Your role — Owner or Team Member — controls what you can do inside an account.

Superuser status controls how many accounts you can reach. "Superuser" is simply the name we use for multi-account access. It is not a role, and it carries no permissions of its own. All it does is let one login move between accounts — nothing more. It's a separate switch that can be turned on for an Owner or a Team Member, and turning it on never unlocks anything the person couldn't already do.

A few consequences worth knowing:

• Superuser is not a promotion. It does not make anyone an Owner. A Team Member who becomes a superuser is still a Team Member — they can move between accounts, but they still can't see Billing, Team Members, or Notification settings in any of them.
• Role and superuser are two separate jobs. To give someone Owner permissions, change their role. Making them a superuser won't do it — and making someone an Owner won't let them switch accounts.
• A superuser keeps the same role in every account they reach. If they're a Team Member at home, they're a Team Member everywhere.
• Being a superuser means reaching every account it covers, at that person's role level. Only grant it to people you trust with the data in all of those accounts.

Getting set up

Your first superuser is set up by us. Contact the Sparrow Intel support team and tell us which accounts should be linked and who should have access. This is a one-time step.

Once that's done, you manage it yourself from inside the product — no need to come back to us to add more people.

Switching between accounts

Superusers see a banner across the top of every screen showing the account they're currently in.

1. Find the banner at the top of the page. It reads Superuser Mode followed by the name of the account you're working in.
2. Choose another account from the dropdown.
3. Click Switch.

The page reloads into that account. Everything you do from that point — replying to guests, reading reviews, editing settings — applies to the account named in the banner. Accounts stay completely separate; switching changes which one you're working in, and never mixes their data.

Giving someone else superuser access

You need to be an Owner and a superuser yourself.

1. Click your profile icon in the top-left corner, then click Account.
2. Open the Team Members tab.
3. Click Manage Superusers.
4. Find the person in the list and click Promote (or Add Accounts, if they already have access to some).
5. Choose which of your accounts they should reach. All of them are selected by default — clear any you don't want to include.
6. Click Grant Access.

You'll get a summary showing what happened for each account.

What the person needs to do next

They must sign out of Sparrow Intel and sign back in. Their new access is picked up when they sign in, so the account switcher won't appear until they do. If you've just invited them and they haven't accepted yet, there's nothing extra to do — they'll have access from their very first sign-in.

Good to know

• You can only share what you have. The accounts you can grant are the accounts you can reach yourself. You can never give someone access to an account you don't have.
• You can add access, but not remove it here. To take away someone's access, or to remove an account from someone's list, contact the Sparrow Intel support team.
• Email addresses containing a `+` (for example jane+rentals@example.com) can't be given superuser access, because Sparrow Intel uses that part of the address to tell your accounts apart. Use a plain address for anyone who needs to move between accounts.

Seeing who has access

The Team Members tab has an Account Access column showing whether each person is a Superuser or restricted to a Single account.

For the fuller picture, open Manage Superusers. That list covers everyone across all the accounts you can reach — not just the account you're currently in — and shows each person's home account and how many accounts they can reach. Hover the account count to see them by name.

Frequently asked

Does a superuser need a separate password for each account? No. That's the point — one login, one password, and a dropdown to move between accounts.

Can I give someone access to just some of my accounts? Yes. When you promote someone, clear the accounts you don't want to include.

Can someone reach two accounts without being made a superuser? No. Superuser access is how one login reaches more than one account — there's no other setting that does it. The only alternative is a separate login per account, each on its own email address, signing out of one to use the other. If you go that route, give each login a distinct plain address rather than a + alias (jane+rentals@example.com), because a + address can never be granted superuser access later.

Does being a superuser change what someone can do? No. Superuser only controls how many accounts a login can reach — it grants no extra permissions. Their role — Owner or Team Member — is what controls what they can do, and it stays the same in every account. Promoting someone to superuser never makes them an Owner.

Someone I promoted says the switcher isn't showing up. They need to sign out and sign back in once. If the banner says "Superuser Mode" but has no dropdown, that's exactly what it's telling them.