Welcome to Flight School: Conversations Track

Written By Chad McGuire (Sparrow Intel)

Overview

Welcome aboard! ✈️

Flight School is the structured training curriculum for teams getting started with Sparrow Intel. Whether you're a one-person operation or a team with thousands of properties, the goal is the same: get you from "I just got access" to "I can do my job confidently in the platform" in as little time as possible.

This is the Conversations track — your end-to-end guide to the messaging side of Sparrow Intel.

Who this track is for

  • Front-line agents handling guest messages day to day

  • Supervisors who triage, assign, and review work across a team

  • Admins responsible for setting up Conversations for the whole organization

You don't need to read every lesson if you only do part of the job. Each lesson tells you who it's most relevant to up front, so you can skip what doesn't apply.

How the curriculum is organized

We've grouped the lessons into five flight phases. Each one builds on the last:

Phase

What you'll learn

Pre-Flight

What Conversations is and why it exists

Take-Off

The basics — opening conversations, replying, AI suggestions, templates

Cruising Altitude

Working as a team — triage, collaboration, AI insights, channels

Power Maneuvers

Scaling up — knowledge snippets, rules, Autopilot, tasks

Mission Control

For admins — full setup checklist and tuning for higher volumes

Most lessons are 3–7 minute reads. A couple of the deeper ones (Autopilot, Rules) are longer — you'll know going in.

How to work through it

We recommend reading in order at least once. After that, treat it as a reference: jump to the lesson you need when you need it.

Some lessons include short Loom videos walking through the feature on a live account. Read first, watch second — the videos are reinforcement, not a substitute for the written guide.

Up next

Start with What Is Conversations? for a quick orientation to the feature and what it does for your team.

If you've already used Conversations and just want to fill gaps, jump straight to Touring the Inbox to make sure you're getting full value from the basics.

Questions or stuck on something? Use the in-product chat icon (bottom right of the portal) to reach our support team.