Chad McGuire (Sparrow Intel)

Orientation: what Reputation Management is and why it exists.

Pre-Flight

Welcome to Flight School: Reputation Management Track

What Is Reputation Management?

Feedback

Roadmap

Changelog

Setup and onboarding: connect your PMS and get Sparrow Intel running.

Getting Started

Guesty Connection Guide

Hostaway Connection Guide

Airbnb Connection Guide

Track Connection Guide

Beds24 Connection Guide

Structured curriculum for mastering Sparrow Intel. Two tracks: Conversations and Reputation Management.

Flight School

Flight School track: master the messaging hub — guest replies, AI suggestions, triage, rules, and Autopilot.

Conversations

Orientation: what Conversations is and why it exists.

The basics: opening conversations, replying, AI suggestions, templates.

Take-Off

Working as a team: triage, collaboration, AI insights, channels.

Cruising Altitude

Scaling up: knowledge snippets, rules, Autopilot, tasks.

Power Maneuvers

For admins: full setup checklist and tuning for higher volumes.

Mission Control

Flight School track: manage public reviews, predictions, feedback requests, and host-to-guest replies across every channel.

Reputation Management

The basics: opening reviews, replying, AI suggestions, brand voice.

Working faster: triage actions, the AI analysis layer, removal tracking.

Scaling up: feedback requests, predictions, rules, host-to-guest, insights.

For admins: setup checklist, connecting review sources, listing quality.

How-tos for common tasks: properties, messaging, reviews, and feedback.

Tutorials

Create a Property Group

How To Use Feedback Requests

Review Removal Status Tracking

Remove Properties from a Property Group

How to Customize Your Feedback Requests

How To View Messages Scheduled from Rules

Review Action Bar/Icons

Multi-Language Review Replies with Chirp AI

How To Configure Cleaning and Inspection Tasks in Your PMS

Exporting Reviews as a Spreadsheet

How to Stop a Scheduled Message / Stop Specific Guest From Receiving a Review Request

Create/Edit Message Templates

Skip Sending Message If Guest Left a Review

Team, properties, billing, and configuration settings.

Account

Update Your Payment Method

Add an Additional User

Review Scale Settings

Adding/Removing Properties

Invoices and Receipts

Review Settings

Rules that automatically act on reviews and predictions.

Automations

Rule Conditions (for Reviews)

Rule Actions (for Reviews)

Rule Conditions (for Predictions)

Rule Actions (for Predictions)

Host to Guest Reviews

Core concepts: how Sparrow's features work.

Information

Understanding Review Dates

Snoozing Reviews

Task Creation in Sparrow Intel

What Are Review Predictions?

Connect external platforms: review sources, task tools, Google Business Profile.

Integrations

[API] Breezeway API

The following is a detailed list of support channels (OTAs, etc.) in Sparrow Intel. 🤩

Supported Channels

Google Business Profile

Find My Google Place ID

Airbnb (Official Integration)

DEPRECATED in favor of Sparrow Intel's native Asana integration.

Email Tasks to Asana 

[BETA] Asana Integration

[BETA] Sparrow Intel Browser Extension

Programmatic access: query reviews, export data, build integrations.

Public API

Sparrow Intel Public API Introduction

Publishing Reviews via the Public API

Market trends and how Sparrow Intel addresses them.

Content

Google AI Mode and the Vacation Rental Industry

Platform Status

Current Platform Status

How can we help you?

Help Center

Improved

Fixed

sparrowintel

In Review

Planned

In Progress

Completed

Rejected

Limited Beta Release

Testing

<p>Welcome to Sparrow Intel’s public roadmap! Leave us feedback, provide comments, and check on the status of what we’re working on!</p>