Chad McGuire (Sparrow Intel)

A structured curriculum for mastering Conversations.

Flight School

Orientation: what Conversations is and why it exists.

Pre-Flight

Welcome to Flight School: Conversations Track

What Is Conversations?

The basics: opening conversations, replying, AI suggestions, templates.

Take-Off

Touring the Inbox

Anatomy of a Conversation

Replying to a Guest

AI Reply Suggestions & Confidence Scoring

Message Templates

Working as a team: triage, collaboration, AI insights, channels.

Cruising Altitude

Triage: Status, Assignment, Labels & Priority

Working as a Team

The AI Sidebar: Sentiment, Issues, Categories & Knowledge

Scaling up: knowledge snippets, rules, Autopilot, tasks.

Power Maneuvers

Knowledge Snippets: Teaching Sparrow Your Way

Rules for Conversations

Autopilot: Auto-Reply Safely at Scale

Creating Tasks from Conversations

For admins: full setup checklist and tuning for higher volumes.

Mission Control

Admin Setup Checklist & Tuning for High-Volume Operations

Configuring Custom Domain Email

Feedback

Roadmap

Changelog

Setup and onboarding: connect your PMS and get Sparrow Intel running.

Getting Started

Guesty Connection Guide

Hostaway Connection Guide

Airbnb Connection Guide

Track Connection Guide

Beds24 Connection Guide

How-tos for common tasks: properties, messaging, reviews, and feedback.

Tutorials

Create a Property Group

How To Use Feedback Requests

Review Removal Status Tracking

Remove Properties from a Property Group

How to Customize Your Feedback Requests

How To View Messages Scheduled from Rules

Review Action Bar/Icons

Multi-Language Review Replies with Chirp AI

How To Configure Cleaning and Inspection Tasks in Your PMS

Exporting Reviews as a Spreadsheet

How to Stop a Scheduled Message / Stop Specific Guest From Receiving a Review Request

Create/Edit Message Templates

Skip Sending Message If Guest Left a Review

Team, properties, billing, and configuration settings.

Account

Update Your Payment Method

Add an Additional User

Review Scale Settings

Adding/Removing Properties

Invoices and Receipts

Review Settings

Rules that automatically act on reviews and predictions.

Automations

Rule Conditions (for Reviews)

Rule Actions (for Reviews)

Rule Conditions (for Predictions)

Rule Actions (for Predictions)

Host to Guest Reviews

Core concepts: how Sparrow's features work.

Information

Understanding Review Dates

Snoozing Reviews

Task Creation in Sparrow Intel

What Are Review Predictions?

Connect external platforms: review sources, task tools, Google Business Profile.

Integrations

[API] Breezeway API

The following is a detailed list of support channels (OTAs, etc.) in Sparrow Intel. 🤩

Supported Channels

Google Business Profile

Find My Google Place ID

Airbnb (Official Integration)

DEPRECATED in favor of Sparrow Intel's native Asana integration.

Email Tasks to Asana 

[BETA] Asana Integration

[BETA] Sparrow Intel Browser Extension

Programmatic access: query reviews, export data, build integrations.

Public API

Sparrow Intel Public API Introduction

Market trends and how Sparrow Intel addresses them.

Content

Google AI Mode and the Vacation Rental Industry

Platform Status

Current Platform Status

How can we help you?

Help Center

Improved

Fixed

sparrowintel

In Review

Planned

In Progress

Completed

Rejected

Limited Beta Release

Testing

<p>Welcome to Sparrow Intel’s public roadmap! Leave us feedback, provide comments, and check on the status of what we’re working on!</p>

Sparrow Intel

Flight School

🛫
Pre-Flight

🚀
Take-Off

☁️
Cruising Altitude

⚡
Power Maneuvers

🎛️
Mission Control

Flight School

🛫Pre-Flight

🚀Take-Off

☁️Cruising Altitude

⚡Power Maneuvers

🎛️Mission Control

🛫
Pre-Flight

🚀
Take-Off

☁️
Cruising Altitude

⚡
Power Maneuvers

🎛️
Mission Control